What is your refund policy?

We understand that sometimes a product may not meet your expectations. That’s why CodedThemes offers a 14-day refund policy for customers who purchase premium licenses under specific conditions.

You may request a refund within 14 days of your purchase if:

• You face a genuine technical issue that we are unable to resolve.

• The product does not match the description or live demo.

• You have not excessively downloaded or used the product.
  
  

🕒 Refunds are typically processed within 5–7 working days after approval.

We do not provide refunds in the following cases:

• You changed your mind or purchased the wrong item

• The product was downloaded and used, especially in live or client projects

• The request is made after 14 days

• You purchased during a promotional or discounted offer (such purchases are final)

• You are unable to provide a valid reason or refuse to cooperate during the review process
  
  

As our products are digital downloads, we reserve the right to decline refund requests if we believe the product has been used or redistributed.

To claim a refund:

1. Visit our Contact Page

2. Provide your Order ID and a clear explanation of your issue

3. Our support team may request additional info (e.g., download activity, usage details)
   
   

We review all refund requests carefully to ensure fairness for both the customer and the integrity of our products.

🔗 Read full terms here: CodedThemes Terms & Conditions

We value your trust and strive to deliver the best experience. If anything goes wrong, we’re here to help quickly, fairly, and professionally.