How quickly can I expect a response from your support team?
dhruvi
Last Update vor 7 Monaten
At CodedThemes, we aim to respond to all support queries within 24–48 business hours.
Response time depends on:
The complexity of your issue
Your license type (Premium users receive first priority)
Business hours and holidays
🕘 Our core support hours are Monday to Friday, 10:00 AM – 6:00 PM (IST).
While we strive to be as responsive as possible, replies may be slightly delayed on weekends or public holidays. Thank you for your patience!
Is technical support available on weekends or holidays?
No, our technical support team is not available on weekends or public holidays.
🕘 Monday to Friday
⏰ 10:00 AM to 6:00 PM (IST)
Any tickets or queries submitted during weekends or holidays will be addressed on the next working day in the order they are received.
For faster assistance, we recommend submitting detailed queries with screenshots or links to help us resolve your issue quickly once our team is available.