What types of support does CodedThemes offer?
dhruvi
Last Update vor einem Jahr
CodedThemes provides three convenient support channels:
Url: https://codedthemes.support-hub.io/login
Best for: Anything that needs tracking, attachments, or developer follow‑up (bugs, installation issues, licensing queries).
How to use: Submit a ticket from your Account → Support / Order History page or via the Contact form.
Best for: Quick, lightweight questions (pre‑sales, where-do-I-find-X, basic clarifications).
What to expect: Real-time or near real-time replies during business hours. Complex issues may be moved to a ticket.
Email Support
Address: [email protected]
Best for: When you can’t log in or need to reach us directly with all details (Order ID, product name, screenshots, logs, etc.).
Tip: Always include your Order ID, product/framework, and a brief problem summary to speed things up.
Target first response: within 24 business hours.
Complex issues / bug fixes: may take longer depending on investigation and release cycle.
Weekends & holidays: Replies may be slower or handled on the next business day.
Order ID / License type
Product & tech stack (e.g., Mantis React, Tailwind Admin)
Steps to reproduce the issue + screenshots / console logs
Your environment details (OS, Node version, package manager, etc.)
Template setup & usage guidance
Bug verification and fixes (if reproducible)
Clarifications on documentation and licensing
Not included (but available as paid services):
Custom feature development
Deep backend integrations
Major design/architecture rewrites